Terms of service

These terms are an agreement between [Company legal name], [registered address], registration number [RC number] (“AyveeAI”, “we”) and the company that creates a workspace (“the customer”), and they apply to everyone the customer invites. By creating a workspace or accepting an invitation, you agree to them. If you agree on behalf of a company, you confirm you may bind it.

The service

AyveeAI lets sales teams practise calls with AI buyers and get feedback on them. We provide it “as is” while we keep improving it, and features may change. We’ll tell workspace admins in advance about changes that remove something they rely on.

Workspaces and accounts

• The customer’s admins decide who joins the workspace, what role each person has, and who sees what. They’re responsible for the people they invite.
• Keep your password to yourself. Tell us at once at [security@ayveeai.com] if you think someone else has used your account.
• You must be at least 18, and use AyveeAI for work.

Credits and payment

• AyveeAI is paid for with prepaid credits, shared by the workspace. One credit is one minute of practice call, and each call uses its minutes, counted per started minute. Prices are shown in the app when you buy, or agreed with you, and the price of a purchase is fixed when you buy.
• Bought credits last 12 months, and every new purchase renews all the credit you’ve bought for another 12 months. Free credits last 30 days. Expired credits can’t be used or refunded.
• Prices are in US dollars. In Nigeria, you pay in naira at the day’s rate at checkout. Prices don’t include taxes the customer must pay where it is.
• Refunds follow our refund policy.
• Enterprise customers’ prices and payment terms are in their order form, which takes priority over these terms where they differ.

Your content

• The customer owns what its people put into AyveeAI (buyers, scenarios, assessments) and their practice calls (“customer content”).
• The customer lets us use customer content only to provide, secure and support AyveeAI for it, and, if an admin turns on “Help improve AyveeAI with flagged calls”, to review flagged calls to improve our scoring. We don’t use customer content to train AI models.
• Our privacy policy explains how we handle personal information.
• The customer is responsible for having the right to use what it puts into AyveeAI, and for telling its people that practice calls are recorded and who will see them. AyveeAI also asks each person to agree to recording before their first call.

Feedback and scores

Feedback and scores are produced partly by AI. They’re meant to help people practise, and they can be wrong. They aren’t a basis on their own for decisions about someone’s employment. Reps can flag a judgement they disagree with.

Acceptable use

Don’t:

• use AyveeAI to harass anyone, or put others’ personal or confidential information into buyers or scenarios without the right to;
• try to get into another workspace, get around our limits or security, or test our security without our written permission;
• copy, resell or build a competing product from AyveeAI, or scrape it;
• overload AyveeAI or interfere with how it works for others.

We may suspend access that breaks these rules or puts AyveeAI or other customers at risk. Where we can, we’ll tell the workspace’s admins first.

Ending

The customer can stop using AyveeAI at any time and ask us to delete its workspace. We can end these terms if the customer seriously breaks them and doesn’t fix the problem within 30 days of our notice. When a workspace ends, we delete its information as our privacy policy describes. Unused credits are refunded only as our refund policy says.

Our responsibility

We work to keep AyveeAI available and secure, but we don’t promise it will always be available or free of errors. As far as the law allows, we aren’t responsible for indirect losses such as lost profits or data, and our total responsibility for any claim is limited to what the customer paid us in the 12 months before it. Nothing here limits what the law doesn’t allow us to limit.

Changes to these terms

If we change these terms in a way that matters, we’ll email workspace admins at least 30 days before the change takes effect. Continuing to use AyveeAI after that means accepting the change.

Law

These terms are governed by the laws of [governing law], and disputes go to the courts of [jurisdiction].

Contact

[Company legal name], [registered address]. Email [hello@ayveeai.com].