Refund policy

AyveeAI is paid for with prepaid credits: one credit is one minute of practice call, and your whole workspace shares them. This policy explains when credits and money come back.

Credits we give back automatically

• A call that fails. If a practice call doesn’t connect, the credits held for it are returned.
• Feedback that fails. If a call’s feedback and scores can’t be produced, the credits it used are returned.

You don’t need to ask: these show on your Credits page.

Money we refund

• Unused credits, within 14 days. If you bought credits in the last 14 days and haven’t used them, we refund that purchase in full to the card or account you paid with. If you’ve used some, we refund the unused share of that purchase.
• Mistakes. If you were charged twice, or charged for credits you didn’t receive, we refund the difference whenever you tell us.

After 14 days, we don’t refund unused credits, but they don’t go to waste quickly: bought credits last 12 months, and every new purchase renews all the credit you’ve bought for another 12 months.

The free credits a new workspace starts with, and credits AyveeAI gives you, can’t be exchanged for money.

How to ask

A workspace admin emails [billing@ayveeai.com] with the workspace name and the purchase (its date, amount, or the reference on your Billing page). We reply within 3 working days. Refunds reach your card or account within 5 to 10 working days, depending on your bank. A refunded purchase’s credits are removed from your workspace.

Payments in naira

Purchases in naira are refunded in naira, for the amount you paid.

Contact

[Company legal name], [registered address]. Email [billing@ayveeai.com].